Hej venner.. jeg står med et kæmpe problem jeg har bestilt en pakke fra udlandet, men nu er der G
Mit VWnet
Har du ikke en konto endnu? Få mere ud af VWnettet, opret dig som bruger her og nu - helt gratis...
Søg i forummet
Loading
Shoutbox
23:46
Ktp
19:06
Type 3
17:05
Tobje1000
22:36
Jo det kan man sagtens http://vwnettet.dk/topic/219319
21:22
Desværre ik
13:33
1303
18:10
Kan man ikke længere søge herinde
Du kan se seneste shout historik her...
Sponsorer
Er der nogle der kan hjælpe med lidt engelsk ????
-------------------------------------------
[URL=http://www.vw-mplate.com/mplate-1516.htm]
[/
[URL=http://www.vw-mplate.com/mplate-1516.htm]
[/
min mail adresse er Lasse.nielsen@3.dk eller efter kl 20 er det ultrapowergas@hotmail.com
Jeg bukker og takker mange gange for din hjælp
Jeg bukker og takker mange gange for din hjælp
Dear Asos,
I should have received order nr 3009095, but we have had some problems with DPD transport services. We have attempted to collect the package twice but on both occasions we were told no-one was home despite personnel being at the address. When we rang to DPD my Father-in-law was called an old idiot and my girlfriend was told to shut the f--- up. We do not find that kind of treatment acceptable, and therefore I rang to DPD to speak to the team leader Lise Bodin (DPD customer service)who regretted the treatment but could not take action because the package had already been sent return. She informed us that she will credit us for the freight costs, but because you are a foreign freight company, she could not go in and credit us fo´r that element. She asked us to contact yourselves in order to try and find a solution, she agrred that we may use her name in the correspondence.
We still wish to receive the package but don´t wish to pay for the freight again seeing as it is DPD who are 100% to blame for the mix up.
So, my questions are:
Who is responsible for the freight costs in these circumstances, and also; how can we be treated in this way?
I should have received order nr 3009095, but we have had some problems with DPD transport services. We have attempted to collect the package twice but on both occasions we were told no-one was home despite personnel being at the address. When we rang to DPD my Father-in-law was called an old idiot and my girlfriend was told to shut the f--- up. We do not find that kind of treatment acceptable, and therefore I rang to DPD to speak to the team leader Lise Bodin (DPD customer service)who regretted the treatment but could not take action because the package had already been sent return. She informed us that she will credit us for the freight costs, but because you are a foreign freight company, she could not go in and credit us fo´r that element. She asked us to contact yourselves in order to try and find a solution, she agrred that we may use her name in the correspondence.
We still wish to receive the package but don´t wish to pay for the freight again seeing as it is DPD who are 100% to blame for the mix up.
So, my questions are:
Who is responsible for the freight costs in these circumstances, and also; how can we be treated in this way?
Reply
You must log in to post.